HARGY — Global AI support agent for maximum availability
A global, multilingual support agent that is available 24/7, relieves support teams and answers customer inquiries in real time.
Task
As international growth continues, so do customer support requirements:
Inquiries come from different time zones, in different languages and concern an ever larger range of products. Traditional support processes reach their limits here — they require high personnel resources, cause waiting times and make consistent support on a global level difficult.
The task: Create a support agent who is available 24/7, works in multiple languages and provides immediate answers — to relieve support teams and sustainably increase customer satisfaction.
Conclusion
With HARGY, the global AI support agent, Hargassner offers fast and reliable support around the clock — regardless of time zone, language, or complexity of the request.
HARGY answers customer questions directly from official support documents, thus ensuring a high level of answer quality and consistency.
The result: less workload for the support team, more efficiency in day-to-day operations and a significantly improved service experience for customers worldwide.
Project in Numbers
Challenge
Why we needed to act:
The increasing complexity of global support made it clear that traditional structures are reaching their limits — both in terms of availability and efficiency.
- Accessibility worldwide
Support requests must be answered 24/7 — regardless of region or time zone. - High request volumes
Thousands of standard requests tie up valuable support capacity that is missing for complex cases. - Linguistic diversity
Different target markets require multilingual communication, which further increases support costs. - Consistency in service
Different employees often provide different answers — a consistent customer experience is difficult to ensure.
Solution
With HARGY We relied on a globally deployable AI agent that automatically answers standard inquiries and is available around the clock — in any language and at any time.
- 24/7 availability worldwide
HARGY answers customer questions at any time — regardless of time or location. - Automated processing of standard requests
Common support topics such as operation, maintenance or error codes are immediately clarified. - Multilingual communication
Customers get answers in their language — without additional translation work from the support team. - Quick, consistent answers
HARGY draws on official documents and always provides up-to-date and consistent information.
Result
HARGY massively relieves support teams, increases customer satisfaction and enables consistently high service quality — regardless of volume, language or time zone.
- Massive resource savings
Up to 70% less time spent on standard enquiries — support staff can focus on complex cases - Higher customer satisfaction
Instant, precise answers in any language — a level of service that is convincing worldwide. - Scalable support
Even with an increasing volume of inquiries, service quality remains consistently high. - Global consistency
All customers receive the same quality of response — no matter where they are.
Product that we use.
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