headwAI ONE

HARGY — Global AI support agent for maximum availability

A global, multilingual support agent that is available 24/7, relieves support teams and answers customer inquiries in real time.

Aufgabe

As international growth continues, so do customer support requirements:
Inquiries come from different time zones, in different languages and concern an ever larger range of products. Traditional support processes reach their limits here — they require high personnel resources, cause waiting times and make consistent support on a global level difficult.

The task: Create a support agent who is available 24/7, works in multiple languages and provides immediate answers — to relieve support teams and sustainably increase customer satisfaction.

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Fazit

With HARGY, the global AI support agent, Hargassner offers fast and reliable support around the clock — regardless of time zone, language, or complexity of the request.
HARGY answers customer questions directly from official support documents, thus ensuring a high level of answer quality and consistency.

The result: less workload for the support team, more efficiency in day-to-day operations and a significantly improved service experience for customers worldwide.

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Projekt in Zahlen

10 - 15

Available languages

10,000

Support requests per month

10,000

Support hours saved per year

Challenge

Why we needed to act:
The increasing complexity of global support made it clear that traditional structures are reaching their limits — both in terms of availability and efficiency.

Accessibility worldwide
Support requests must be answered 24/7 — regardless of region or time zone.
High request volumes
Thousands of standard requests tie up valuable support capacity that is missing for complex cases.
Linguistic diversity
Different target markets require multilingual communication, which further increases support costs.
Consistency in service
Different employees often provide different answers — a consistent customer experience is difficult to ensure.

Lösung

With HARGY We relied on a globally deployable AI agent that automatically answers standard inquiries and is available around the clock — in any language and at any time.

24/7 availability worldwide
HARGY answers customer questions at any time — regardless of time or location.
Automated processing of standard requests
Common support topics such as operation, maintenance or error codes are immediately clarified.
Multilingual communication
Customers get answers in their language — without additional translation work from the support team.
Quick, consistent answers
HARGY draws on official documents and always provides up-to-date and consistent information.

Ergebnis

HARGY massively relieves support teams, increases customer satisfaction and enables consistently high service quality — regardless of volume, language or time zone.

Massive resource savings
Up to 70% less time spent on standard enquiries — support staff can focus on complex cases
Higher customer satisfaction
Instant, precise answers in any language — a level of service that is convincing worldwide.
Scalable support
Even with an increasing volume of inquiries, service quality remains consistently high.
Global consistency
All customers receive the same quality of response — no matter where they are.

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