Intelligent Email Classification
Automatically route, prioritize, and tag incoming emails – on-premise, GDPR-compliant.
Task
Service teams are drowning in shared inboxes. Emails arrive unsorted, urgent issues get lost, SLAs are missed, and customers wait too long for the right contact person.
The task: find an intelligent solution that automatically processes incoming emails, prioritizes them, and routes them to the right place – without manual effort and in full compliance with data protection regulations.
Conclusion
With LocalCore for intelligent email classification, we fundamentally optimized the service process:
- Automated prioritization – Every email is immediately sorted by importance and topic.
- Efficient routing – The right person receives the right email at the right time.
- Data privacy first – All data stays local, no external transfers.
- Measurable improvements – Significantly reduced effort and higher SLA compliance.
Service teams can now focus on what matters: fast, competent customer service – instead of sorting emails.
Project in Numbers
Challenge
Why we had to act:
- Unstructured inboxes
Service teams receive hundreds of emails daily without clear prioritization or categorization. - Missed SLAs
Urgent requests get lost, and customers wait too long for responses. - Inefficient manual triage
Employees spend valuable time sorting and forwarding emails instead of solving the actual problem. - Data privacy concerns
External AI solutions were not an option due to sensitive customer data.
Solution
With LocalCore, we implemented an intelligent, on-premise agent that automatically processes every incoming email:
- Automatic classification
An Open WebUI agent reads every email and classifies it by topic, urgency, and language. - Structured metadata
Every email automatically receives tags and metadata for easy filtering and search. - Intelligent routing
The email is routed directly to the correct queue or the responsible person. - Full on-premise integration
All data stays local – no external data transfers, maximum GDPR compliance.
Result
The result: service teams work more efficiently, SLAs are met, and customer satisfaction rises – with maximum data security.
- –60% manual triage effort
Employees save significant time on email processing. - +35% SLA compliance
Urgent requests are processed and answered faster. - 0 data leaves Austria
Full data sovereignty and GDPR compliance guaranteed. - Automated workflows
Recurring tasks are fully automated.
Product that we use.
Own your data, own your AI!
LocalCore offers data-secure, local AI solutions that increase efficiency while keeping your data completely under your control.
Andere Projekte
Products:
Intelligent Email Classification
Automatically route, prioritize, and tag incoming emails – on-premise, GDPR-compliant.
Products:
Intelligent Document Processing & Automation
Automated extraction, classification, and processing of business documents using locally hosted AI models — eliminating manual data entry and accelerating workflows.
Let’s Talk AI
We’re here to help you harness the power of AI while ensuring your data remains fully secure and GDPR-compliant. Reach out today to discover how headwAI gives you complete control over your data and drives impactful results for your organization.
